39% of all chats between businesses and consumers involve a chatbot.ĩ. A popular internet game reported 2+ billion players used chatbots to raise queries during the gameplay and received direct replies without delay.Ĩ. 84% of companies believe that AI chatbots will gain importance for customer communication.ħ. Business leaders claim that on average, chatbots have increased sales by 67%.Ħ. 57% of businesses state that chatbot usage results in a significant ROI with minimal investmentsĥ. 7-25% is the revenue chatbots bring to the online store.Ĥ. The conversion rate of chatbots in some industries can reach up to 70%.ģ. Giants such as LinkedIn, Starbucks, British Airways, and eBay continue using chatbots in 2022.Ģ. In fact, according to Databox research, these marketing channels yield the most leads:Ĭheck out more chatbot engagement statistics about how they help you convert a lot better!ġ. They offer valuable solutions and engage the customer in exchange for valuable lead information. And, chatbots are one of the most effective ways of lead generation. 34% of customers prefer communicating with a customer agent via chatbot protocol instead of phone or live interaction. 60% of consumers would still prefer to wait in queue for a real agent to reply rather than receive an instant response from a chatbot.ĥ. 64% of businesses trust chatbots to provide personalized customer support rather than regular customer service.Ĥ. Only 17% of customers believe that companies overuse chatbots, making it too difficult to reach human agents.ģ. ![]() About 90% of customer queries are resolved in 10 messages or fewer.Ģ. In fact, acquiring new customers costs more than retaining existing ones.Īnd that’s what chatbots are here for! See how chatbots rule the customer support world with these amazing chatbot customer service statistics:ġ. ![]() More than acquiring customers, it’s important to retain them. Good customer service is a must if you want your customers to keep coming back to you. If the alternative were to wait 15 minutes for an answer, 62% of consumers would rather talk to a chatbot than a human agent. Popularity of chatbots – 96% of customers heard about chatbots and know what they are.ġ0. About 53% of respondents find waiting too long for replies the most frustrating part of interacting with businesses.ĩ. 74% of customers would choose a chatbot over a human agent to look for answers to simple questions.Ĩ.
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